FREQUENTLY ASKED QUESTIONS
About Collars
What are materials?
Paracord: We use 4 mm wide paracrod to all our collars. Paracord sleeve is made of.32 strands with 7 soft twisted cores. Breaking force for that is 247 kg or 545 lbs.
BioThane: We use 2.5 mm thick origanl BioThane webbing. It has Polyester core with PVC coating making it durable, waterproof and easy to clean. Breaking Strength is 340 kg!
Hardware: We use only robust stainless steel hardware, which breaking point is always stronger than our other materials.
We do not use any stitching or clue on our collars! They are cruelty free and vegan.
Rope: Rope is Double Braided with fine 48 polypropylene strands. It has breaking point over 1000kg!
It is ultra light, it floats on water, has extreme weather resistance, and is resistant to mildew and rot.
Can you make custom?
Yes we can! We do not take any extra fee for custom orders. Just give us details with email hello@thebethbrand.com and lets style one!
I dont find small or big enough size for my dog?
We are sorry we don't have suitable size for your dog! We are open for custom orders. Just write us with email or on social media!
Are your collars suitable for all dog breeds?
We would like to say yes, but there is extreme size breeds, both in small end and in large end, where we cannot offer collars.
Are your collars adjustable?
Every collar has 5 cm adjustment
Are your collars and leashes suitable for cats?
If you find size to be correct for your cat, we do not find any reason why it should be suitable.
How do I clean and care for my paracord collar?
For a speedy refresh, opt for the convenience of rinsing the collar under running water in the sink. This quick and easy method removes dirt and grime, keeping the collar looking as good as new. It's the perfect solution for those in-between wash moments, ensuring your pet stays stylish and comfortable.
Sometimes, let the machine work its cleaning wonders. Consider placing the collar in a protective bag before tossing it into the washing machine. This effortless process ensures thorough cleaning without compromising the collar's integrity. Your pet's accessory emerges fresh, vibrant, and ready for the next adventure.
Washmachine temp. 30º
Are your collars safe for sensitive skin?
They are perfect for sensitive skin! Because all materials are ultra resist for dirt and bacteria, they are perfect choose for those furry friends who has a little sensitive skin!
About Rope Leashes
What are materials?
Rope: Rope is Double Braided with fine 48 polypropylene strands. It has breaking point over 1000kg!
It is ultra light, it floats on water, has extreme weather resistance, and is resistant to mildew and rot.
Paracord: We use 4 mm wide paracrod to all our collars. Paracord sleeve is made of.32 strands with 7 soft twisted cores. Breaking force for that is 247 kg or 545 lbs.
Hardware: We use only robust stainless steel hardware, which breaking point is always stronger than our other materials.
They are cruelty free and vegan.
Can you make custom?
Yes we can! We do not take any extra fee for custom orders. Just give us details with email hello@thebethbrand.com and lets style one!
How do I clean and care for my rope leash?
For a speedy refresh, opt for the convenience of rinsing the rope leash under running water in the sink. This quick and easy method removes dirt and grime, keeping the leash looking as good as new.
Sometimes, let the machine work its cleaning wonders. Consider placing the leash in a protective bag before tossing it into the washing machine.
Washmachine temp. 30º
My dog pulls A LOT, will this leash hold up?
Absolutely! The tensile strength of our leash is over 1000kg, and all metal components are made of rust-resistant stainless steel.
It's built to endure even the strongest pulls, ensuring durability and reliability.
Shipping
Do you ship internationally?
Yes we do!
How much shipping costs?
Shipping cost depends of Country you life on.
Here are some examples:
Spain: 5.50€
Finland: 9.50€
Other EU: 12.50€
Outside EU: 19.50€
How long will shipping take?
Again, it depends on Country we ship. In Spain, shipping can show up next day on your door, but outside EU it can take up to 2 weeks. For average, our customers will receive their order in 5 days.
How can I track my order?
Ones your order has been shipped, you will get notification to your email with tracking number.
Payment & Order
What payment methods do you accept?
We accept all major credit cards and debit cards, Apple & Google Pay
Can I modify or cancel my order after placing it?
If find mistake from your order or want to modify or cancel it, please contact us as soon as possible! We are trying our best to modify your order!
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@thebethbrand.com.
Do you offer wholesale pricing for bulk orders?
We are more than happy offer our products for wider range of customers and we are open for wholesale orders.
Can I request a refund if my product is damaged upon arrival?
Of course! We want your collar to be perfect! For first action we try to get you new one, but if you request refund, we are absolutely open for that too!